COVID-19 Information Center

Posted: Mar. 1, 2021 by

Lanco FCU is here to support the financial wellness of our members, in the face of new challenges during this global pandemic, and always.

To help you find relevant information quickly, we’re keeping this page up to date with a variety of Coronavirus-related topics.

Recent Updates

March 14, 2021: Third Round of Stimulus Payments Announced

With an official payment date of March 17, 2021, the IRS began sending payments as early as 3/12/2021. Click here for details including how to check your payment status and set up deposit notifications for your Lanco FCU accounts.

March 1, 2021: Branch lobbies reopened

Lanco FCU branch lobbies have reopened for in-person services during regular business hours. We encourage members to continue using no-contact or limited-contact services whenever possible, including online and mobile banking, e-signing options, and drive-thru services.

In-Person and Contact-Free Member Services

Drive-Thru: Perform transactions or request additional services

Lanco FCU provides member services by drive-thru at three locations:

349 West Roseville Road, Lancaster (Mon.-Thu. 8:30-5:00, Fri. 8:30-6:00, Sat. 9:00-Noon)
974 East Main Street, Mount Joy (Mon.-Thu. 8:30-5:00, Fri. 8:30-6:00, Sat. Closed)
2516 Willow Street Pike North, Willow Street (Mon.-Thu. 8:30-5:00, Fri. 8:30-6:00, Sat. 9:00-Noon)

Please note that drive-thru wait times may be longer than usual, as more members will be using the drive-thru and we are disinfecting the drive-thru drawer/container after each use.

We have all lanes open and staffed and are working hard to keep wait times to a minimum. To help us serve you as quickly as possible, we kindly ask that you arrive to the window prepared with your transaction and instructions. If you do not have deposit slips on-hand, printable versions are available here, or if you don’t have a printer, you can use them as a reference to hand-write your instructions:

If you will be requesting services that may take some time—such as ordering a debit card, making a large withdrawal or updating contact information—please call us ahead of time. We will prepare for your visit to shorten your time in the drive-thru.

Self-Services: Bank from home with online, mobile and telephone services

Lanco FCU’s free E-Services enable you to manage your accounts from home—including the abilities to transfer funds, pay bills, and deposit checks—just to name a few.

Get started with Online Banking. Use your login to access your Lanco FCU accounts and additional services including mobile banking, bill payer, E-statements, and secure messaging.
Download the Lanco FCU mobile app. Enjoy convenient and secure banking from your phone or tablet, including the ability to deposit checks using your camera.
Manage your accounts from any phone. Call Lanco FCU’s automated teller from any touch-tone phone to review account balances, perform transactions and more.
Keep tabs on your Lanco FCU credit card. Review your credit card transactions, schedule payments and more by registering your account at GoToMyCard.com.

If you need help getting started with self-banking services, reach out to us by calling a member representative from 9:00-5:00 Mondays-Thursdays, 9:00-6:00 Fridays, and 9:00-12:00 Saturdays by calling (717) 569-7180 or (888) 318-4222.

Night Depository: Securely drop off deposits or documents at any time

All Lanco FCU branches feature a night depository, generally located directly after the drive-thru window.

Use this facility to securely submit transactions or return signed documents without waiting in the drive-thru line or needing to visit during branch hours. Traditionally used for after-hours deposits only, we will be retrieving and processing transactions throughout each business day.

Envelopes are provided, or you may use your own. Be sure to include any necessary instructions for processing your transaction and your name and phone number in case of any questions.

ATMs: Use your Lanco FCU debit card at any ATM

ATMs in the CU$ Network are surcharge-free with your Lanco FCU debit card.

Each Lanco FCU branch features a surcharge-free ATM, and additional ATMs can be located using the Lanco FCU mobile app or by visiting CUDollar.org.

Please note that, although Lanco FCU ATMs do not accept deposits, you may use any ATM to submit a deposit. Review nearby surcharge-free options for “Deposit” type ATMs at CUDollar.org.

Earning ATM fee reimbursements with your Kasasa checking account: Remember that with Lanco FCU’s Kasasa checking account, you can earn up to $30.00 per month in ATM fee reimbursements when you qualify for rewards.

Lobby Service: Available, with Safety Measures

Lobbies are open regular business hours. Appointments not necessary for most services.

We encourage members to continue using our drive-thru and self-service options whenever possible, as social distancing remains the most effective way to prevent the spread of Coronavirus. Contact us to discuss your needs, and our representatives can help you determine if a visit within our branch is needed or if a more convenient option may be available to you.

Should you visit a Lanco FCU branch lobby, please note that Lanco FCU staff and members who are fully vaccinated are not required to wear face masks within our branches. Members who are not fully vaccinated are asked to continue wearing a face mask inside of our lobbies. Unvaccinated members who cannot wear a face mask are encouraged to use our drive-thru services or other remote options.

If you are experiencing symptoms associated with Coronavirus or know you have been exposed to a person with a possible or confirmed case of infection, please stay home and, if you had an appointment scheduled with us, please call or text us at (717) 569-7180 to cancel. We greatly appreciate your cooperation to ensure a safe environment for all of our members and staff.

Contact Us

Call a Member Representative

You can reach a Lanco FCU Member Services Representative by calling (717) 569-7180 or (888) 318-4222 during regular business hours:

Monday–Thursday: 9:00 am–5:00 pm
Friday: 9:00 am–6:00 pm
Saturday: 9:00 am–12:00 pm

If you reach a voice mailbox, please leave a message and your call will be returned within the same business day, or the next business day if received after-hours.

Text Us or Request a Callback

You can now reach us by texting (717) 569-7180 to ask general questions or request a callback. A representative will typically respond within 5 minutes or less during normal business hours.

Message Us through Online Banking

Use the Secure Message Center within Online Banking to ask questions about your accounts, request services, and more. Unlike unencrypted e-mail or text, writing to us through Secure Messages keeps all your information private and protected, and it lets us know you are verified and authorized to inquire on and make changes to your account. When a Lanco FCU representative responds to your secure message, you will receive an e-mail notification to log into Online Banking to retrieve the message.

General Correspondence or Feedback

For general questions or feedback, feel free to contact us by e-mailing memberservices@lancofcu.com. Please note that you should NOT include your account number, card numbers, or any other private personal information in unencrypted e-mails. For matters pertaining to your accounts, please call us or write to us through online banking.

Convenient, Secure, and Safe—Use these self-services

Deposit your checks without leaving home

If you have a check to deposit, avoid the trip to the credit union. You can deposit checks up to $5,000.00 per item/day by using the camera on your smartphone or tablet. To get started, download the Lanco FCU mobile app, log in using your online banking credentials, and click “Deposit Check” to enroll in this free service.

Mobile deposits are subject to check holds as described in the Funds Availability Policy and generally available within 3 business days.

Get the Lanco FCU mobile app:

Pay with your digital wallet

Reduce your in-store touchpoints and enjoy convenient payments when you add your Lanco FCU debit card to your digital wallet on your phone or watch. Supported wallets include Apple, Samsung, Google, Garmin, and Fitbit.

Send payments directly from your account

Bill Payer allows you to send payments directly from your checking account without needing checks, envelopes and stamps, or a trip to the post office. You can schedule payments to companies, or even to other people! Log into Online Banking and click Bill Payer to get started.

Financial Relief Offerings

Skip-a-Payment option for auto and personal loans

If you are repaying a Lanco FCU auto loan or personal loan, skipping your next month’s loan payment may be an option. We have temporarily waived the fee and eased some qualifying criteria.

Skip-a-Payment Details

Requests for this option must be submitted with all borrower’s signatures and are subject to approval by Lanco FCU. Please continue to make your monthly payment unless you have received approval to skip.

Loan extensions and relief options for loans and lines

If you need more time than one month’s skip—or need some relief on a loan type not eligible for Skip-a-Payment—a loan extension or payment relief loan may be available.

Generally, these options are available for repayments on a Lanco FCU auto loan, personal loan, personal line of credit, home equity loan, home equity line of credit, or Visa credit card.

Please call us at (717) 569-7180 or (888) 318-4222 to discuss your needs and the options to we may have available to help you.

Lanco FCU Personal Relief Loan

To help members experiencing financial hardship as a result of the pandemic, Lanco FCU is offering a special type of loan that features a low rate and deferred payments. Qualified borrowers may borrow up to $5,000.00 with rates starting at 2.99% APR.* The first three months feature 0% APR and deferred payments, then the repayment period lasts up to 33 months at the contract APR.* Contact us for more information about borrower requirements and how to apply.

*Borrower qualifications apply. Advertised rate available for borrowers with excellent credit; actual rate may be higher. Loan amounts/term maximums are as follows: $1,000 loan/12 months; $2,000 loan/24 months; $3,000-$5,000 loan/36 months. Payment example: A $5,000 loan at 2.99% APR would have 3 months of no interest or payments followed by 33 monthly payments of $158.80.

Visa Balance Transfers

Lanco FCU offers no-fee balance transfers at great rates, so you can pay off your high-interest credit cards sooner. Ask a representative if you might qualify for our promotional rate to save even more.

FAQs for Credit Union Members

The National Credit Union Association has gathered reliable information and resources on a variety of financial topics relating to COVID-19. Visit NCUA’s Frequently Asked Questions for Credit Union Members